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Not Local?
Customers outside the Harlingen-to-Mission service corridor can access the same board-level diagnostics and component-level repair used on local intake through mail-in service.
Do not ship equipment before receiving shipping instructions unless otherwise directed.
Start a Repair RequestTell us about the device, board, or module and the symptoms you’re seeing.
A technician reviews the request and sends packaging and shipping instructions.
Follow the provided packaging guidance to protect the item in transit.
Send the package to the address provided in your intake instructions.
Our technicians perform board-level and component-level diagnostics.
You receive findings and approve the recommended repair path.
Qualified repair is performed using laboratory-grade equipment.
The repaired board or device is tested against applicable functional criteria.
Your device, board, or module is packaged and shipped back to you.
Our backend is architected to support customer-facing repair tracking through a future customer portal, so mail-in customers will be able to follow their repair status online as that feature becomes available.