Privacy Policy

This Privacy Policy describes how Advanced Electronics Repair & Reprogramming Laboratory collects, uses, and protects information submitted through this website and during the repair process.

Information We Collect

We collect information you provide directly, such as your name, contact information, device or equipment details, symptom descriptions, and any photos, videos, or documents you upload in connection with a repair request or business account application.

How We Use Information

Information is used to evaluate and perform diagnostics and repairs, communicate about the status of a repair, process business account and trade partner applications, and improve our services. We do not sell customer information.

Customer Data on Devices

Customers are responsible for maintaining backups of their own data unless a specific data-recovery agreement is in place. We take reasonable precautions to protect data present on devices during the repair process but do not guarantee data preservation.

File Storage & Security

Uploaded photos, videos, and documents are stored using private, access-controlled storage and are not publicly accessible. Access is limited to authorized personnel involved in evaluating or repairing your device.

Contact

Questions about this Privacy Policy can be directed to repairs@softwarepros.org.