Repair Policy
Diagnostic Evaluation
Every repair begins with a diagnostic evaluation. Diagnosis does not guarantee repairability. Findings are communicated before any repair work beyond diagnostics is performed.
Repair Authorization
Repair work is performed only after you approve the recommended repair path and any associated cost. You will not be charged for a repair that was not performed.
Data
Customers are responsible for maintaining backups of their own data unless a specific data-recovery agreement exists. Data preservation is a consideration during board-level repair whenever technically possible, but it is not guaranteed.
Unrepairable Findings
If diagnostics determine that a device, board, or module cannot be repaired, we will communicate that finding along with any relevant details. Devices, boards, or modules can be returned to you as-is.
Aviation, Automotive & Identifier Services
Aviation equipment may be subject to regulatory, manufacturer, maintenance, documentation, and return-to-service requirements that remain the customer’s responsibility. Programming and module services, including automotive and device identifier work, are performed only where technically supported and legally authorized.
Mail-In Repair
Do not ship equipment before receiving shipping instructions unless otherwise directed. Follow the packaging guidance provided in your intake instructions to protect the item in transit.